Join me, Michelle Ulrich, as I interview Carolyn Berg for one hour to learn why it is vital to know not only computer skills and software packages for your clients, but to also know that Customer Service is still the best way to assist them and to get them to keep, and get, new customers into their business.
Seminar Description:
Expert Teleseminar Series Presents...
“Customer Service is STILL King”
With Special Guest Carolyn Berg
Tuesday, December 2, 2008 - 10:00 am Pacific
Join me, Michelle Ulrich, as I interview Carolyn Berg for one hour to learn why it is vital to know not only computer skills and software packages for your clients, but to also know that Customer Service is still the best way to assist them and to get them to keep, and get, new customers into their business.
Dates & Times: Tuesday, December 2, 10:00 am Pacific, 11:00 am Mountain, 12:00 pm Central, 1:00 pm Eastern (60 minutes in length)
Who Should Attend? Coaches, Entrepreneurs, Sales Professionals, Solopreneurs, and Virtual Professionals of all walks of life.
Business owners today rely heavily on not only getting customers, but retaining them so that they keep coming back for more. What is the best way to do that? You need to be there for them and make them happy. More and more our clients need us to be in the forefront of their business so they can focus more on building their business and creating new and exciting products. One of Carolyn’s clients has all of her customers contact Carolyn for answers to their questions, orders, and support. This frees up her client’s time so that she can focus on growing her business past the million dollar mark (which she did this year). One of the main reasons she made her million-dollar goal is due to the Customer Service. Customers keep coming back for more.
Customer Service is also about doing the right thing by your client and your client’s customer. Being your client’s biggest fan and believing in what they do, or what they sell will show through and your excitement will make their customers happy, too. Carolyn took a bootcamp course to grow her own business years ago. She said, “I loved it and learned so much! Just last year I started working with that person who did the bootcamp and I am her biggest fan when it comes to selling her products and workshops. I even attended one of her recent workshops just to experience how she works even more. Now I can say, without a doubt, that she is the best at what she does and that makes it easier for me to support her when her customers call me and ask questions.”
Being good at Customer Service is about not only supporting your client, but also knowing what their customer needs and providing them with the answers. It’s not just about giving directions, shipping a product or looking up information on the computer to provide an answer. It’s about knowing how to please a customer even when you are not giving them the answer they want to hear. Keep them coming back for more is what you need to focus on. If you can keep your client’s customers coming back happy, you are worth every penny to your client. They will pay anything just to keep you on their side. With that comes referrals and your own business growth.
You will learn:
• Why Customer Service is so important
• How to deal with a client's angry customers
• Happy customers = longer client/VA relationships
Format: Michelle Ulrich, founder of The Virtual Nation™ will have a one-on-one discussion with Carolyn Berg. She will share her knowledge and expertise on keeping VA's informed on ways to get and keep clients.
About Carolyn Berg:
Carolyn Berg is a Virtual Assistant and owner of CyberOffice Solutions, LLC, of Farmington Hills, Michigan. Born and raised in Farmington Hills, Carolyn graduated from North Farmington High School in 1989. She is a graduate of Michigan State University and holds a Bachelor of Arts degree in Communication. She is also a graduate of AssistU for Virtual Assistance. She has been a Virtual Assistant for over 5 years and has clients in many different industries such as entertainment, speaking, coaching and public relations. Carolyn lives in Farmington Hills, Michigan with her husband Adam and their children Morgan and Matthew.
Registration: This is a Complimentary Teleseminar – Just go to http://www.thevirtualnation.com/teleseminar.htm and click on the Add to Cart button and go through the process. That’s it! We'll email you the teleseminar telephone and pin number as well as a reminder a few days before the call. If you do not receive this information, please email us at info [at] thevirtualnation.com.
YOUR COMMENTS
...
"Finally! A seminar announcement service that meets the needs of the online community!" Mary Garfield Success For Tomorrow
"Thanks to Seminar Announcer I'm getting many more signups for my teleclasses, plus more online exposure!" Alexandria K. Brown The Ezine Queen
"I'm thrilled with Seminar Announcer. Finally a place to let the world know about my amazing teleclasses without spending an arm and a leg. And Jason and Jeanette are positively top-notch! Thanks again!!" Denise Michaels InnerWorks Enterprises
"Thanks for providing such a great service to the online community. Any seminar sponsor who isn't using Seminar Announcer can't be too astute. Anybody desiring to keep up with the latest events really should subscribe!" Willie Crawford Willie Crawford Inc.
"This is by far the best online service for listing teleseminars and workshops I've found to date. Thank you for offering such a great service" Genece Hamby Personal Branding DNA
"Recently, I scheduled my new "Get Ready to be Rich!" teleclass for the first time with Seminar Announcer. The response rate was fantastic -- it way exceeded my expectations. And the quality of the people participating was very high, too. You're all great! Thanks so much." Cindy Morus Phelps Creek Financial Coaching
"Last seminar I had, I double the number participants. I have to thank you for this wonderful service. Keep up the good work." JEN BLACKERT JENBLACKERT.COM
"Thank you. Announcing a seminar is simple and easy. The web based interface takes event information intuitively and with gental guidence where needed. I look forward to sharing the results of our marketing tests with you." Donna Fox By Special Arrangements, Inc.
"SeminarAnnouncer is the only way to go. We've tried everything, and I
mean everything, and nothing has put more people into our teleclasses!" Linda Napier T. Falcon Napier & Associates
